Before you delete
- Export your data. Deletion is permanent.
- Cancel your subscription.
- Remove teammates. If you’re the owner, transfer ownership or remove everyone else first.
Deleting
Go to Settings → Account → Delete Account. We ask you to confirm with your password. Then we ask again, because this is permanent.
What happens
- Your account is marked for deletion immediately.
- You lose access to the app right away.
- After 30 days, all your data is permanently erased.
The 30-day window is a grace period. Email hello@getdotio.com within 30 days and we restore your account. After 30 days, data is unrecoverable.
What we keep
For legal and compliance reasons, a few things are kept after deletion:
- Aggregated, anonymized usage data.
- Financial records of your payments to us (required by tax law).
- Records of any legal disputes, if applicable.
None of this identifies you personally or contains your business’s financial data.