Common causes
- Loading — some requests take a minute, especially forecasts and document generation.
- Credits depleted — check your balance. If zero, AI pauses until you top up or until next billing period.
- Free tier — AI interactions aren’t available on free. You’ll get a prompt to upgrade.
- Network issue — check your connection. Refresh and try again.
Still stuck?
- Refresh the app.
- Try a simpler question to confirm it works at all.
- Log out and back in.
- Email hello@getdotio.com with the time it happened and what you asked.