Payment and card issues

Card declined

Common reasons:

• Expired card — update in the billing portal.
• Insufficient funds — check with your bank.
• Fraud prevention — your bank blocked the charge thinking it was suspicious. Call your bank to authorize it.
• International block — some cards block international transactions by default.

Payment failed repeatedly

After several failed attempts, we pause your subscription. You keep access to your data, but AI stops. To resume:

1. Fix the payment issue.
2. Go to Settings → Billing → Retry Payment.

Wire transfer

For annual plans over a certain size, we accept wire transfers. Email hello@getdotio.com to set it up.

Disputed charge

If you don’t recognize a charge, contact us before disputing with your bank. Chargebacks can’t be reversed easily and may affect your access.